Our care ambassadors are those employees who uphold Hospice of Southern Illinois’ standard for excellent hospice care and service by going above and beyond for patients, families, team members, or the community.
Jo Tanner and Kellen Latchem
Joann “Jo” Tanner
The words of Robin Roberts, “You have to change the way you think, in order to change the way you feel,” has served as our very own Joann Tanner’s favorite quotes and source of motivation every day. Joann is Hospice of Southern Illinois’ Team Clerk in Clinical Services in the Marion Office. She has held many roles, but really thrives in being a front-line employee. Her cheerful attitude, charisma, and warm personality make Jo, our go-to-inside-gal and a friendly face we can count on for all things (data records, clinical routes, clinical support, customer service and more)! This July will mark her 4th year with our company. “I think hospice care is one of the most ultimate gifts we can give patients at the end of their life’s journey. I like being a part of bringing comfort and support to both patients and their families when they need it most. It is an honor to be a part of a super team!” Joann’s favorite part about her job is being the first impression of Hospice of Southern Illinois to patients, families, physicians, and facilities, etc. Hospice of Southern Illinois could not be more thrilled to have her be that very first imprint.
Joann lives like a true southern Illinois resident and loves to spend her time outside. “I love spending time with my family and friends. I am able to do that by participating and volunteering in our Jeep Poker Run. It is a great day touring southern Illinois in a jeep with the top down, sun shining, music playing, and memories being made.” We would like to thank you, Joann, for all you do for our company, and those we support and care for! You truly are an important member of our team.
This January, Hospice of Illinois was able to recognize our Information Management Director, Kellen Latchem, on 4 years of service. Kellen keeps our not-for-profit organization running smoothly and oversees the integrity of all clinical, administrative and financial data and equipment. It’s with him and his team’s help that we are able to maintain electronic medical records. This ensures the most current and up-to-date information is sent and received by our clinical team and administrative staff. He has been working in Hospice and Homecare fields for 10 years and chose our organization because he believes in the mission of Hospice of Southern Illinois. “There is something really satisfying about enjoying the work you do while at the same time knowing it is helping reach the goal of our organization to care for individuals in a very difficult time of their life.”
Kellen enjoys his role of supporting the clinical and administrative staff, and states his favorite part about his job is working with the rest of the Information Management department to ensure that the staff is able to do their jobs with equipment they trust. He is an excellent example as to how our staff successfully works together to achieve our mission of enhancing the quality of life for individuals and their loved ones touched by a terminal illness.
Being close to the Belleville area, Kellen has lived in Waterloo, IL for the past 23 years. He is quite acquainted with his surroundings here in southern Illinois. “One of my favorite spots is the Waterloo City Lakes. I have always loved the outdoors and it has some amazing views. My wife and I even got engaged atop one of the hills overlooking the lakes there.” Kellen’s kind-hearted personality shines through his favorite quote, which is scripture from Hebrews 13:2, “Do not forget to show hospitality to strangers, for by this some have entertained angels without knowing it.” Hospice of Southern Illinois appreciates all of your hard work, Kellen!